Terms & Conditions

Thank you for choosing RekreatedbyRo to bring your vision alive. The following policies apply to all orders

REFUNDS

Due to customization of items,  there is no refund on items once I am retained for services. If there is an error made by RekreatedbyRo then we will offer a solution.

 Shipping

Once item is shipped a tracking number will be sent to the email on file, please allow 3-5 business days for items to arrive. RekreatedbyRo LLC is not responsible for lost, stolen, and or damaged packages. If item is lost, stolen or damaged please contact carrier with tracking number as most items will have insurance. Carrier delays can happen please place order ahead of time. No refunds will be given for carrier delays

Processing time

Please place orders 2-3 weeks in advanced. Orders are worked in the order they are received. Rush fees are applied to all orders needed less than 3 weeks (2 weeks for backdrops & banners) Rush fee does not include expedited shipping. Rush fee is $50. If you require Rush services, please add fee on the check-out screen. If fee is not added order will not be rushed

 Order Placing

When placing an order please be as detailed as possible. Pictures can be sent via email or upload link. If sending via email please ensure you are including your order number in the subject line. Once design is ready a mockup will be sent to the email on file. You will get 2 revisions, $5 per revision after. Once approved items will then be sent to production. If there is not an item listed on the site, please send email to inquire about pricing.

Posting:

 Mockups of my work will be added to my social media handles and or website.

SMS

You agree to receive recurring automated promotional and personalized marketing text (e.g., SMS and MMS) messages (e.g., cart reminders and sales) from RekreatedbyRo, including text messages that may be sent using an automatic telephone dialing system, to the mobile telephone number you provided when signing up or any other number that you designate. Consent to receive automated marketing text messages is not a condition of any purchase. Msg & Data rates may apply. Message frequency will vary. RekreatedbyRo reserves the right to alter the frequency of messages sent at any time, to increase or decrease the total number of sent messages. RekreatedbyRo also reserves the right to change the short code or phone number from which messages are sent and we will notify you when we do so. Not all mobile devices or handsets may be supported, and our messages may not be deliverable in all areas. RekreatedbyRo, its service providers and the mobile carriers supported by the program are not liable for delayed or undelivered messages.